Troubleshooting Guide




Ink cartridge is not recognized, no printing permittedChip(s) not recognizedReset your chip(s)
Prints are light, blurry, grainy, spotty, have bands of ink or horizontal lines, contain white spots (missing ink), vertical lines are jagged, lack shadows and contrast, are patchy, are darker than expected, shadows lack detail, black and white images have a colour tint or appear coarseYou may be out of ink

Your print heads are dirty
Refill your cartridges/tank system

Perform nozzle check and cleaning up to three (3) times then wait 2- 3 hours to allow the ink to resoluablize and repeat cleaning procedure

Learn More: Inkjet vs Laser

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